Customer Success Manager (RD-CSM1)

Our ideal candidate:

An experienced customer success manager with a creative mind and extraordinary problem-solving skills to make the data analytics revolution happen and join our fast-growing team.

Responsibilities:

  • As primary liaison, act as trusted advisor to the client, enhancing the client relationship experience.
  • Act as an advocate for client interests, gaining an understanding for client’s successes and challenges, subsequently sharing feedback with all Datricks departments
  • Establish clear retention goals and process milestones for the client and employees to work toward
  • Assist customers as needed with setting up and working with our solution
  • Promote the value of the product and upsell services and products
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with Datricks
  • Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives
  • Plan and execute onboarding process, implement Datricks and provide comprehensive training
  • Provide timely response and resolution to all client inquiries and issues including post “Go-Live” support utilizing our internal support ticket system
  • Provide business insight with aim of improving client experience through analysis of client data and Datricks usage

Qualifications:

  • 3-5 years of experience in customer service or customer success position
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, previous B2B product, Big Data or AI related preferred
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Working knowledge and experience in SQL
  • Excellent verbal and written communication skills with the ability to relate technical concepts to clients with varying technical backgrounds
  • Proactive and comfortable working in a fast-paced and dynamic environment with the ability to quickly resolve technical challenges
  • Social and team-oriented personality with strong collaboration skills focused on a commitment to quality and success
  • Amenable to a potential travel requirement of up to 25%
  • Experience with these domains: ERP Systems, Financial Systems, Process Mining, BI and Analytics – Advantage
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Customer Success Manager (RD-CSM1)

Please submit your CV below or email us at: haim@datricks.com

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